AI assistants offer great potential to make the Metaverse more efficient and user-centered. Discover advantages and practical applications.
Large companies like Google and Amazon have already been using artificial intelligence in the form of chatbots. They help customers with questions about products, services, or even problems. But what does the future look like with increasingly advanced assistance in the Metaverse?
The use of AI in the private sphere
AI assistants have first gained strong traction in the personal domain. Interactive assistants like Alexa or Siri can not only provide answers to specific questions but also carry out commands. They can be used on various devices such as tablets, computers, or smartphones and are also available as standalone speakers on the market.
The smart assistants provide support for composing and sending emails and text messages, but they can also open entire apps, initiate phone calls, and set alarms. Smart home assistants that allow the control of lighting, air conditioning, and even the TV, are highly popular. In addition to their assistance in personal settings, there are also many helpful features in the business domain as well.
Definition AI
AI is short for Artificial Intelligence. Artificial intelligence is a type of software used to simulate aspects of human intelligence. Everyday examples of AI include personalized social media feeds and facial recognition on smartphones.
AI assistants are also software solutions that allow you to engage in conversations in various languages. They have the ability to retrieve all sorts of information and carry out a wide range of assistance tasks.
The use of AI in businesses
AI-driven assistance systems are currently finding significant applications, especially in the service sector. They function as chatbots, handling customer inquiries that were traditionally managed by employees or customer service personnel. These bots can even answer questions on their own or, in special cases, connect customers to specialized personnel. When it comes to meetings, AI assistants can take notes, helping to make work more efficient. Furthermore, AI can meticulously capture customer preferences using algorithms, which helps businesses tailor their services to their customers. AI is also employed in the analysis of search queries. AI assistants are frequently used in interpretation and navigation systems as well. In addition, AI is already being used to create content such as sports news, stock market updates, and weather forecasts. In Content Marketing, ChatGPT is a big deal and can help with content creation. In the future, artificial intelligence will become even more helpful as personal assistants in the office, helping with tasks like writing emails, administrative work, and making reports. AI will also make its way into the education sector in the form of virtual learning companions. And in areas like healthcare, agriculture, and construction, AI will contribute to system efficiency through automation.
The Benefits of AI Assistance in a Nutshell:
- Automation can streamline processes, e.g., Supply Chain Management and logistics benefit from automated warehouse management, inventory management and forecasting.
- Boosting efficiency (by saving both time and costs)
- Analysis of large datasets, identification of patterns, and forecasting.
- Customer service is available 24/7
- Personalized customer experiences with tailored promotions and dynamic pricing.
- Enhanced IT security, as AI can identify and eliminate suspicious activities.
AI avatars and the Metaverse
Customer Service
Right now, chatbots can handle simple tasks and talk to customers, but it often feels like you’re talking to a machine. The solution to this are AI avatars. They give a bit of personality to the regular chatbot and can chat with customers on an emotional level. In shaping the increasingly relevant Metaverse, three-dimensional AI avatars will play a significant role as they have the potential to revolutionize service within the Metaverse. Even in the digital world, we want personal and unique customer conversations. Avatars have their own personalities, so they make conversations more lively, human, and natural. Within Metaverse spaces, customers have the opportunity to interact with their own avatars and easily ask questions through text chat or voice input.
This is how it could look like:
User Guidance
Another challenge for metaverse applications is that many users are navigating virtual spaces for the first time and are not yet familiar with the new technology. Navigation and control in 3D environments differ from those on a two-dimensional website. Guided tours can help with these initial uncertainties. AI-driven avatars assist by taking customers by the hand and guiding them through the virtual world. The interactive avatar asks about your interests and then leads guests directly to the relevant content. This ensures lower bounce rates and happier customers.
Digital Learning
The use of AI-powered 3D avatars makes sense in onboarding and smart learning as well. The avatar becomes a learning companion for the chosen topic and guides through the content, much like a tour. Even entire tutorials can now be created and delivered by AI. If you ever have questions while learning on your own, the virtual assistant is always ready to provide helpful tips. As a result, learners benefit from improved orientation, interactivity, and higher engagement as a result.
AI avatars can explain complex concepts.
If you want to use AI avatars in the Metaverse, you can start with just three simple steps.
First, let’s talk about how your avatar looks. You can use a configurator to make them look like real people or come up with completely new characters. The result is a 3D model equipped with animations for facial expressions and gestures.
In the second step, the AI database is filled with information. Product portfolios and background information about the character and brand help the AI work better and develop a personality.
Finally, the avatar finds its home in a virtual 3D space or on your website. With rooom, integration into existing systems is seamless.
Whether it’s a 3D showroom, learning platform, or online shop, the avatars can be integrated into any desired environment. Providers benefit from automated processes and always-on service. With the 3D platform by rooom, you can make the customer experience even more personal and thereby strengthen your brand sustainably.